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Payment & Support Agent

We believe that payments shouldn't take days, cost a fortune, or require a PhD to understand. That's why we're making account-to-account payments as simple as sending a text message, all while maintaining bank-grade security and compliance.

As we grow, we’re seeking tech-savvy, solution-driven team member who feel motivated by helping our customers navigate the world of modern fintech. People who view every customer issue as an opportunity to improve, optimise, and elevate our experience end-to-end.

We're looking for a Payment & Support Agent in our team in Estonia. Our modern office in Ülemiste is the perfect environment for you to thrive in a supportive team setting of the growing fintech company. This is full-time position based in Tallinn.

The role

The Payment & Support Agent supports daily payment operations through monitoring, testing, and issue resolution. The role includes oversight of transactions, AML checks in line with company policies, customer support inquiries, and communication with internal teams and clients. The position operates on a rotating schedule covering daytime and evening hours.

Key Responsibilities

  • Monitor transactions and payment flows
  • Identify and properly report payment issues
  • Support the Development team in testing bank/payment integrations
  • Handle support requests through Slack and Freshdesk
  • Review AML alerts according to internal procedures and escalate suspicious cases when needed
  • Support the Operations team in other tasks

What We're Looking For

  • Education: Bachelor’s degree in Finance, Economics, Business (or an equivalent qualification in a related field)
  • Experience: 2–3+ years in payments, customer support, banking operations, fintech, or similar role
  • Language: Fluent English (written and spoken). Additional languages are a plus
  • Technical Skills: Experience with payment platforms, ticketing tools (Freshdesk, Zendesk), Jira or a similar tracking system is an advantage, as well as knowledge of Google Sheets
  • Analytical Skills: Good attention to detail, ability to detect anomalies and troubleshoot issues
  • Soft Skills: Strong communication, ability to work in structured processes, reliability in reporting and escalation
  • Availability: Readiness to work rotating shifts including evening hours or occasional weekends

What We Offer

  • We provide full onboarding and training on our internal systems and procedures
  • Supportive, collaborative, and friendly team environment
  • Modern office workspace
  • Opportunity to expand skills in payments infrastructure in a growing fintech company

If you're detail-oriented, organized, and eager to embark on a journey within a rapidly growing fintech transforming the instant payment landscape, we’d love to hear from you. Please submit your application to careers(at)trumo.com.

Best regards,
Team Trumo